Placing an order is easy:

1. Browse our collections and select a product you like
2. Choose your size and add to cart
3. Click the cart icon and proceed to checkout
4. Enter your shipping information
5. Choose your payment method and complete purchase
6. You'll receive an order confirmation email immediately

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major debit cards
• PayPal: For secure checkout

All payments are processed securely through encrypted payment gateways. We never store your complete credit card information.

No, you can checkout as a guest without creating an account.

However, creating an account offers benefits:

• Save your shipping addresses for faster checkout
• Track your orders easily
• View your order history
• Receive exclusive offers and early access to new designs

Before production starts: Contact us immediately at support@aiimarket.com. We may be able to cancel your order or change the shipping address if production hasn't begun yet.

After production starts: Orders cannot be canceled or modified once production has started (typically within a few hours of ordering).

Tip: Double-check your order details (especially size and shipping address) before confirming your purchase!

Absolutely! Your security is our priority:

• SSL Encryption: All data transmitted to our site is encrypted
• Secure Payment Processors: We use trusted providers like PayPal and Stripe
• No Stored Card Info: We never store your complete credit card details
• PCI Compliant: We meet all payment industry security standards

Print-on-demand means we create products only after you order them. Here's how it works:

1. You place an order on our website
2. We send your order to our manufacturing partner, Printful
3. Printful prints your design on a high-quality blank garment
4. The product is quality-checked and packaged
5. It ships directly to your address

Benefits: Every product is custom-made for you, ensuring freshness. There's zero waste since we only produce what's ordered. You get exclusive AI-enhanced designs at 2K-4K resolution!

Printful is a leading print-on-demand fulfillment company with facilities in the USA, Europe, and worldwide. We partner with them because:

• Premium Quality: Professional DTG (Direct-to-Garment) printing technology
• Reliable: Strict quality control and fast production times
• Global Network: Multiple fulfillment centers for faster shipping
• Eco-Friendly: On-demand production reduces waste
• Certified: High-quality, ethically-sourced blank apparel

Yes, 100% original! Every design on Aii Market is created by our team using a unique process:

1. Human Creativity: Our designers create the initial concept
2. AI Enhancement: We use AI to refine and perfect the design
3. Quality Refinement: Designs are upscaled to 2K-4K resolution
4. Final Review: Human artists review for quality and aesthetics

All designs are exclusive to Aii Market. When you buy a product, you own that physical item, but the design itself remains our intellectual property.

Total delivery time = Production time + Shipping time

Production Time: 2-7 business days (average 3-5 days)

Shipping Time:

• US Standard: 3-5 business days → Total: 5-12 days
• US Express: 1-2 business days → Total: 3-9 days
• International: 10-30 business days → Total: 12-37 days

Note: Express shipping only speeds up the shipping part, not production!

Yes! Free standard shipping on US orders $75 or more.

The discount is automatically applied at checkout when your subtotal (before taxes) reaches $75.

International orders: Free shipping is not currently available for international orders due to varying customs and shipping costs.

Yes! We ship to over 200 countries and territories worldwide.

Important for international customers:

• Shipping takes 10-30 business days after production
• You are responsible for customs duties, import fees, and VAT/GST
• These fees are NOT included in your order total
• Fees vary by country and package value
• Check your country's import regulations before ordering

Yes! You'll receive tracking information via email when your order ships.

Two emails you'll receive:

1. Production Started: Your order is being made (2-7 days)
2. Order Shipped: Includes tracking number and delivery estimate

Click the tracking link in your email or visit the carrier's website to see live updates.

Note: Tracking may take 24-48 hours to show initial movement after shipping.

Don't worry! Here's what to do:

First 24-48 hours: It's normal for tracking to show only "Label Created." The carrier needs time to scan the package.

After 5 days (domestic) or 10 days (international): If there's still no movement, contact us at support@aiimarket.com and we'll investigate with the carrier.

Possible reasons for delays:

• Package in customs (international orders)
• Weather or carrier delays
• Missed carrier scans

Lost packages: Wait 10 days (domestic) or 30 days (international), then contact us. We'll work with the carrier and may provide a replacement or refund.

Stolen packages (marked delivered but you didn't receive it):

1. Check with neighbors, building management, or household members
2. Check for photos from the carrier showing delivery location
3. Contact the carrier to file a theft report
4. Contact us - we may offer a one-time courtesy replacement

We're not responsible for packages stolen after delivery confirmation, but we'll do our best to help!

Always check our Size Guide! Every product page has a size guide link with detailed measurements.

Steps to find your size:

1. Measure yourself (chest, length) following our guide
2. Compare your measurements to our size chart
3. Consider the fit you want (fitted vs. relaxed)
4. Check product reviews for sizing feedback
5. When in doubt, size up!

Important: We cannot accept returns for incorrect size selection, so please measure carefully!

Yes! Our products follow standard US sizing. Printful uses high-quality blank apparel from trusted brands with consistent sizing.

Fit varies by product type:

• T-Shirts: True to size, regular fit
• Hoodies: True to size, relaxed fit
• Long Sleeves: True to size, regular fit
• Tank Tops: True to size, athletic fit

Check individual product pages for specific fit information and our size guide for exact measurements!

Unfortunately, we cannot accept returns or exchanges for incorrect size selection.

Because each product is custom-made specifically for you after you order, we cannot resell it or exchange it.

Exception: If WE shipped the wrong size (not what you ordered), we'll replace it or provide a full refund.

Pro Tip: Always check our size guide and measure yourself before ordering. When in doubt, size up!

We stand behind every product we create:

• AI-Enhanced Designs: All artwork refined to 2K-4K resolution for crisp, vibrant prints
• Professional Printing: DTG (Direct-to-Garment) technology for long-lasting quality
• Premium Fabrics: High-quality, certified blank apparel from trusted brands
• Quality Control: Every product inspected by Printful before shipping
• Defect Guarantee: If there's a manufacturing defect, we'll replace it or refund you

Materials vary by product type:

• T-Shirts: 100% combed cotton or cotton/poly blends
• Hoodies: Cotton/polyester blends for warmth and durability
• Long Sleeves: Cotton or cotton blends
• Tank Tops: Cotton or athletic blends

Specific material composition is listed on each product page. All materials are ethically sourced and certified.

Washing:

• Machine wash cold, inside out
• Use mild detergent
• Do not bleach
• Do not use fabric softener (can damage prints)

Drying:

• Tumble dry low or hang dry (hang dry is best)
• Do not iron directly on print
• If ironing, iron inside out

Following these instructions will keep your product looking fresh for years!

Colors are very close, but minor variations are normal due to:

• Different monitor and screen settings
• Fabric type (cotton absorbs ink differently than polyester)
• Lighting conditions in photos
• Natural variations in printing batches

We use professional color calibration and high-quality printing, so colors are accurate. However, slight variations (±5-10%) are normal and are not grounds for return.

Significant color discrepancies (wrong color entirely) are covered by our guarantee!

Due to the custom, print-on-demand nature of our products:

We do NOT accept returns for:

• Change of mind
• Incorrect size ordered by you
• Buyer's remorse
• Color/design preferences (if product matches description)

We DO accept returns for:

• Manufacturing defects
• Products damaged in shipping
• Wrong product shipped (our error)
• Significant print quality issues

You have 30 days from delivery to report issues.

Steps to return a defective product:

1. Email support@aiimarket.com within 30 days of delivery
2. Include your order number and photos showing the defect
3. Describe the issue in detail
4. We'll review within 2-3 business days
5. If approved, we'll provide return instructions
6. You'll receive a replacement or full refund

Important: Do NOT ship products back without our approval first!

Once your return is approved:

If we need the product back:

• We receive product: 3-7 days shipping
• Inspection: 1-3 business days
• Refund processing: 5-10 business days
• Bank posting: 3-5 business days
• Total: 12-25 days

If we don't need the product back:

• Refund processing: 5-10 business days
• Bank posting: 3-5 business days
• Total: 8-15 business days

We do not offer direct exchanges due to our print-on-demand model (each product is custom-made).

Alternative options:

1. Return for refund: If you qualify for a return, get a refund and place a new order
2. Keep and reorder: Keep your original item and order the correct size/design
3. Store credit: If eligible for return, request store credit to use immediately

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Click the reset link and create a new password

Didn't receive the email? Check your spam folder or contact support@aiimarket.com

1. Log in to your account
2. Go to "My Account" or "Account Settings"
3. Update your information (name, email, password, addresses)
4. Save changes

Your changes will be applied immediately to future orders.

Yes! Subscribe to our newsletter for:

• 10% off your first order
• Early access to new collections
• Exclusive discount codes
• Design inspiration and behind-the-scenes content
• Special promotions and giveaways

Sign up at the bottom of our homepage or during checkout!

Yes! We offer special pricing for bulk orders and wholesale inquiries.

Contact us at support@aiimarket.com with:

• Quantity you're interested in
• Which products/designs
• Your business information
• Intended use

We'll get back to you within 1-2 business days with pricing and details.